No Quibble Returns
We offer a "No Quibble" returns policy to all customers. As long as your item(s) is in perfect and resaleable condition, we will happily accept returns back for any reason within 28 days of delivery and issue a refund back via your payment method within 1 working day of receipt.
If you need to return any item(s) purchased from us, please follow the instructions below within 28 days of your order being delivered.
Ordered the wrong item?
If you wish to return an item, please go to www.royalmail.com/track-my-return#/details/2822 to generate a pre-paid returns label. This is for items weighing 2.5kg or less.
You will need your order number and email address in order to complete the return.
Follow the instructions to create your Return Label and then take your item to the post office. You will not be charged for creating this label, but we will deduct the return postage cost from any refund due to you on receipt of your return (unless the return is due to our delivering the wrong or damaged item(s) in which case no charge will be made). This will be £4.95.
If your original order used free delivery, we will also reduct the cost of the outgoing postage cost from any return, and this will usually be £6.95 (unless the return is due to our error).
If the item you are returning exceeds the Royal Mail standard sizes, please follow the alternative instructions below:-
CLICK HERE to email our Customer Service Team providing your order number, details of the item(s) you wish to return and the reason for the return.
We will email you with a returns authority by return.
Send the item(s) together with a copy of the original invoice and your returns authorisation letter within 28 days of the date of receipt to:-
The Returns Department
Professional Books Limited
Old Kingdom Hall, Avon Terrace, Devizes, Wiltshire SN10 2BH
If you are based outside of the UK, please follow the instructions for Over-Sized Returns above. Please note that we do not refund international return postage costs.
Refund of Delivery Charges
In the unlikely event of us delivering the wrong or damaged item(s), we will refund the cost of us delivering to you if the goods are received back within 28 days of the date of receipt. If you are returning items for any other reason, we will not refund any delivery costs. If you are unable to use the Royal Mail Returns service above, we will only refund your reasonable return postage costs.
The item(s) must be packed carefully and in perfect and resaleable condition. Professional Books Limited cannot accept, or be held responsible for, any damage incurred during the return. We strongly recommend that you insure the package to the value of the goods enclosed.
Refunding Your Money
Once the goods have been received back into our warehouse and the condition has been checked, we will issue a refund back to your card within 1 working day, less any postage recovery costs. Please note that these funds can take 7-10 days to show on your account. If you have paid by BACS or cheque, we will refund your money by cheque. Please let us know who the cheque should be payable to when returning your item(s)
Digital Products - PDF / Subscription / CD / DVD
Where you are ordering a PDF, digital subscription, CD or DVD or other digital product, you expressly consent to waiving your rights of cancellation under the Consumer Contracts Regulations. We will not accept returns or provide refunds for any digital products.
Returns after 28 days
We are unable to accept any return after 28 days from the date of delivery.