Delivery and T&Cs

We offer our customers a range of reliable delivery options with Royal Mail and DPD and provide real-time stock information on all items during the checkout process.

Royal Mail Services

If you select our Standard, Tracked, Signed For, Saturday Delivery or Special Delivery services and complete your order by 5pm, your order will be picked, packed & shipped via Royal Mail on the same day. (Monday to Friday - subject to stock availability)

If you select our Free service from Royal Mail your order will be processed & shipped within 3 working days. (Monday to Friday - subject to stock availability)

Please note that Royal Mail 24 is not a guaranteed next-day service. Whilst over 90% of deliveries do take place on the next working day, Royal Mail will only guarantee next-day delivery if you select one of the Special Delivery services. CLICK HERE for the latest Royal Mail Delivery Performance Report

Courier Service (DPD)

If you select our Courier service (recommended for all orders over £200) and complete your order by 1pm, your order will be picked, packed & shipped via DPD on the same day (Monday to Friday) for next-day delivery. (Monday to Friday - subject to stock availability)

DPD will contact you by email or SMS on the day of delivery to give you a 1 hour delivery time. Your delivery is fully trackable and changeable directly with the courier - just click on the link in your Order Dispatched email.

Whilst over 95% of DPD deliveries do take place on the next working day, please note that DPD do not guarantee Next-Day service. CLICK HERE for real-time Service Updates from DPD.

Pre-Publication Orders

If you order a publication that is not yet in print, we will process your order (taking full payment) and dispatch this as soon as the stock is available from our suppliers. The expected publication date can be found on the product page but please be aware that publishers can (and do) change these dates without notice. Should this affect your order, we will contact you by email to keep you informed.

Out of Stock Items

If an item is out of stock, we will immediately contact our suppliers to source the title(s) for you. Most publishers typically quote 5-7 working days for delivery into our warehouse but in many cases it is faster. As soon as your title arrives into our warehouse, we will ship it to you using your chosen delivery option. If you require a title urgently, please call our Customer Service Team to confirm availability or an estimated delivery date.


In the event that your order contains both stock and non-stock items, to save postage costs we will wait until your order is complete before shipping to you using your chosen delivery option. If you require part of the order urgently, please use the Special Instructions area during the check-out process or contact our Customer Service Team before placing your order.

Please note that we will not part-ship orders if you have selected the free postage option. Otherwise, within reason, we do not make an additional charge for part-shipping to UK mainland customers.

Delivery Charges

Our UK delivery costs are shown during the checkout process and are dependent on the carrier and service you choose.

Signature on Delivery

All courier shipments & some Royal Mail services will require a signature on delivery. If you are out, they will leave a card and you can contact them directly to arrange a re-delivery or you may prefer to collect from your local depot or Post Office. If you would like your items delivered to a work address or a friend/relative, please insert their details into the delivery address. Please be aware that if the goods are returned to us, we will charge our standard delivery charge for sending them out again.


Legal Terms and Conditions of website use is a trading name of Professional Books Limited. In these terms and conditions of web site use, means Professional Books Limited.


No contract will exist between you and Professional Books Limited for the sale by it to you of any product(s) unless and until Professional Books accepts your order by confirmation email that it has shipped your product(s). Acceptance will be deemed complete and for all purposes to have been effectively communicated to you at the time Professional Books Limited sends the email to you, whether or not you receive the email. Any such contract will be interpreted, and enforced in all respects in accordance with the laws of England, and you and Professional Books Limited irrevocably submit to the jurisdiction of the English Courts.


Whilst every effort is made to ensure that the information on this site is accurate and complete, Professional Bookshops Limited is providing this web site and its content on an ‘as is’ basis. In addition Professional Bookshops does not accept any liability arising from any inaccuracy or omission in the information on this site. Price and availability information is subject to change without notice.


To the fullest extent permitted by law, Professional Bookshops Limited, its directors, employees or other representatives will not be liable for any loss of income, profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind arising with the use of this web site. Nothing in the Contract shall limit or exclude Professional Bookshops Limited, its directors, employees or other representatives, of liability for death or personal injury as a result of negligence.


The copyright and all other rights in the web design, text graphics; the selection and layout thereof, underlying source code, software and all other material used on this web site are owned by Professional Bookshops Limited, or its content and technology providers. All rights reserved.

Reproduction of this site, in whole or in part, in any form or medium is granted for the sole purpose of placing an order with Professional Books Limited, or using the site as a shopping or information resource. Reproduction or use of this web site, for any other purposes without express permission from Professional Books Limited is prohibited.

Links to others sites

There may be links on this site to other web sites, which we hope will be of interest to you. Professional Books Limited does not accept any responsibility for the content of those sites, the owners of which do not necessarily have any link commercial or otherwise with Professional Books Limited.

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Looking for volume discounts?

If you require five or more copies of any title, call us on

01380 820 003

and we will do our best to give you additional discounts